Delivery & Shipping

Information regarding the status of your order and other related queries.

How can I track my order once it's shipped?

You will receive a confirmation email that contains your tracking number. You can check on your order’s status at any time by going to your country’s postal service website and inputting your tracking number in the package tracking field that's displ

How long does it take for orders to be dispatched after purchase?

It takes around 1-3 business days after the purchase date for orders to be packed and dispatched.

What are the estimated delivery times within Australia for standard and express shipping?

Estimated delivery times within Australia are:. Standard:. Same state: 2-4 business days. Interstate: 3-6 business days. Express:. Same state: 1-2 business days. Interstate: 1-3 business days

Is there an additional fee for changing the delivery address after the order has been shipped?

There’s no additional fees for a change of shipping address.

What should I do if my order hasn't arrived within the estimated delivery time?

We recommend you exhaust the following options:. Contact your local postal service’s customer support line and provide them with your tracking number. They will be able to help you locate your package quicker than if you contacted us first. Estimated

What happens if my order is returned to the sender?

Should you find out that your order was sent back to us for any reason please let us know immediately. We can resend it to you once the order gets back to us. Please note that you would have to pay for the shipping cost again unless the return was du

Can I specify a delivery date or time for my order?

We don’t offer this option at the moment.

What shipping carriers do you use for deliveries?

We use Australia Post for all deliveries, if you select the courier option this will change to either UPS, DHL or TNT.

Is it possible to ship to a P.O. Box address?

Yes! you can add the P.O. Box address the same way you would your own.

Do you have a physical store that I can visit?

We are an online-only business. This helps us keep prices affordable!

Where are you located?

We are Australian based and owned but we currently have three distribution centers, one in Australia, one in the US and one in the UK.

What are the shipping costs?

Shipping costs will depend on your location and the size of your order, and will be automatically calculated at checkout.

Why can't I see my country listed at the checkout page?

We currently have three distribution centres, one in Australia, one in the UK and one in the US. We also have three separate web stores setup, so if you want to buy and ship a Brick Me product to the UK as well as the rest of Europe then please head

Can I upgrade the shipping method to express after placing my order?

Yes! However, this can only be done if your order is unfulfilled. If you received your tracking number via a confirmation email we won't be able to change the shipping method. Do reach out to us at [email protected] and we'll help you with the upg