Learn how you can change, modify, cancel or track your order.
Once your order is processed, you will receive a confirmation email with a tracking number. If the order is being shipped within Australia you can use the tracking number on the Australia Post website. For the U.S. please head to the UPS or USPS trac
Yes! However, order modifications are subject to timing and product availability. It’s advisable to contact Brick Me customer service as soon as possible if you need to make changes.
Changing the shipping address may be possible if the order hasn’t been dispatched yet. Contact customer support immediately for assistance.
You can send us an email detailing your special request or set of instructions at [email protected]
Orders can be cancelled if they haven’t been processed for shipping, you can confirm if your order hasn’t been fulfilled yet if you haven’t received a tracking number for it. Contact customer service at [email protected] immediately to request a cancell
Yes! Although customisation requests post-order placement depend on the order status and the nature of the request. Contact customer service at [email protected] for specific inquiries.
Should your order be missing any components, including any optional add-ons, please submit this form as soon as possible and we will send them to you free of charge on our next fulfillment day. Please note that we can only send one shipment of missin
For your order delivery updates, please use the tracking number we emailed you once your order was fulfilled. Should the tracking information not show any progress after a couple of days please contact customer service at [email protected] for ass
Orders can take 1-3 business days to be fulfilled from the moment the order is placed, however this might change depending on the size of the order or if there are any special components included. To ensure your order gets to you in time please keep
Yes! we have a pre-order button for out-of-stock items, the estimated wait time will also be displayed for your convenience.
We offer express shipping as well as courier services (DHL, UPS, etc) at an additional cost, this will be calculated for you during the checkout process.
We are an online-only store and due to how our platform works you don’t need to call us to upload, edit, preview or order your mosaic. Should you require assistance with anything please feel free to email us at [email protected]
Orders typically ship to a single address. For multiple addresses, separate orders must be placed.
Please check your spam/junk folder. If it's not there, contact customer service at [email protected] to ensure your order was processed and to confirm your email address.
We ship worldwide, but please keep in mind that delivery times and shipping costs will vary depending on where the package is being sent to.
Yes, some countries will impose customs charges that are not included in the final price once you buy any of our products online. As a small business, we are not able to collect taxes and duties at checkout for every country we sell to, as this requi