Brick Me

Our customer service agents are online from 9:00 am to 5:00 pm Australian time only on weekdays, so you won&apos;t get a response if you message us during the weekends. Please rest assured that we will get back to you as soon as we can, and send any and all inquiries to <a data-fr-linked="true" href="mailto:hello@brickme.com.au">hello@brickme.com.au</a> or via our socials:Facebook: <a href="https://www.facebook.com/brickme1/">https://www.facebook.com/brickme1/</a>Instagram: <a href="https://instagram.com/brickme_">https://instagram.com/brickme_</a>

Our customer service agents are online from 9:00 am to 5:00 pm Australian time only on weekdays, so you won't get a response if you message us during the weekends. Please rest assured that we will get back to you as soon as we can, and send any and a

I need help but can't get a hold of a customer service agent

Miscellaneous inquiries

Are the colours of the actual product the same as they appear in the creator?​​

I can’t find a frame that fits my mosaic’s dimensions in the Brick Me webstore, what can I do?

Are there customisation options available for all products?

Why is my Brick Me design pixelated?

Are there any age restrictions or recommendations for your products?

How can I connect the baseplates of my mosaic together?

Do the frames come in different colours?

Do your products come with a warranty?

How often do you release new products or designs?

Does my Brick Me come pre-built or do I have to build it myself?

How long does it take to build  a Brick Me mosaic?

Does Brick Me use genuine LEGO bricks?

Is there a maximum size for the mosaics?

Can I buy the bricks and baseplates individually without having to order an entire kit?

Does my Brick Me kit include a frame or any other way to hang my mosaic once it’s completed?

Can I use the Brick Me platform to generate the instructions without having to order the mosaic itself?

What should I do if I receive a damaged item in my order?

Will I be able to see what my picture will look like in “pixels” before making the purchase?

How many pieces are in my mosaic?

Can I reuse my Brick Me kit parts to build a different design?

What happens if my Brick Me instructions are lost or damaged?

What is included in a Brick Me kit?

What is the size of a Brick Me kit?

What are the cardboard boxes in my Brick Me kit meant for?

Are the wall mounting strips reusable?

Can I upload any image?

How many colours does Brick Me offer?

What sizes are available?

I can't find my saved designs

U.K. only - my gift card isn't working

Can I buy an extra set of instructions for my custom mosaic?

What happened to the 32x32 size baseplates you offered in the past?

How do I build my Brick Me frame?

My mosaic doesn't look good, how can I improve it?

How many strips do I need for my mosaic?

Product Information

How can I track the status of my order?

Is it possible to modify my order after placing it?

Can I change the shipping address for my order?

How do I add special instructions or requests to my order?

What should I do if I need to cancel my order?

Can I change the background or customise aspects of my order after placing it?​​

What is the process for reporting a missing item from my order?​​

How can I get an update on the estimated delivery date of my order?​​

How do I request a rush on my order for an upcoming event?

Can I order a product that is currently out of stock?

What are the options for express or expedited shipping?

Can I place an order over the phone or do I need to do it online?

Is it possible to split my order and ship to multiple addresses?

What to do if I did not receive any confirmation email after placing an order?

Is it possible to place an order for international delivery?

Are there any additional charges not included with the purchase of my kit, such as customs charges?

Order Inquiries

How can I track my order once it's shipped?​​

How long does it take for orders to be dispatched after purchase?​​

What are the estimated delivery times within Australia for standard and express shipping?​​

Is there an additional fee for changing the delivery address after the order has been shipped?​​

What should I do if my order hasn't arrived within the estimated delivery time?

What happens if my order is returned to the sender?

Can I specify a delivery date or time for my order?

What shipping carriers do you use for deliveries?

Is it possible to ship to a P.O. Box address?

Do you have a physical store that I can visit?

Where are you located?

What are the shipping costs?

Why can't I see my country listed at the checkout page?

Can I upgrade the shipping method to express after placing my order?

Delivery & Shipping

Are there any financing options or installment plans available for larger purchases?

How do I apply a promotional code to my order?

Does Brick Me offer any discounts for bulk or large orders?

What are the payment methods available for placing an order?

How much does a Brick Me kit cost?

Do you offer price matching with competitors?

Do you accept purchase orders?

Can I change my billing address after purchase?

Pricing & Payment

How do I return a product if I’m dissatisfied with it?​​

Are there any items that are non returnable  or have special return conditions?

How long does it take to receive a refund after returning a product?

Will I be refunded the shipping costs when I return the products?

Is it possible to exchange a product instead of returning it for a refund?

Returns & Refunds

What should I do if I’m having trouble logging into my Brick Me account?

Is there a way to retrieve a forgotten username or password for my Brick Me account?

How can I update my personal information or change my password on the Brick Me website?

My mosaic’s thumbnail is cropped when viewing it in my cart, does this mean my mosaic will look like that?

I need help but can't get a hold of a customer service agentUpdated 2 months ago