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Miscellaneous inquiries

What should I do if I’m having trouble logging into my Brick Me account?

We recommend you try refreshing your browser or using a different one and try to login again. If you are getting a specific error message please take a screenshot and send it to us at [email protected].

Is there a way to retrieve a forgotten username or password for my Brick Me account?

Your username is the email address that you used to create your account, your password can be reset at any time by clicking on the “forgot password?” button in the login screen:.

How can I update my personal information or change my password on the Brick Me website?

Please follow these steps to update your personal information:. Step 1. Click on the account icon in the top right corner of the Brick Me website (after you’ve logged in to your account). Step 2. On the left side panel, click on “My Profile”. Step 3.

My mosaic’s thumbnail is cropped when viewing it in my cart, does this mean my mosaic will look like that?

Not to worry! The thumbnail of your order in your cart will always appear slightly cropped but rest assured, the design you purchase will look just the way you previewed it in the creator app.

Where can I find Brick Me’s terms and conditions of service?

Please refer to this page for our terms of service: https://brick.me/policies/terms-of-service

How does Brick Me ensure compliance with data protection and privacy laws?

We take our user's privacy very seriously, for the full rundown of our privacy policies please click here.

Can I request a donation from Brick Me for a community event or charity?

Yes! Although we do reserve the right to select which causes we decide to support.

How are my images stored and can I delete them?

Your images are saved as part of your saved designs in your Brick Me Account. You can choose to delete a design which will delete the uploaded image as well.

Do you do partnerships with other businesses?

Sure! Reach out to us at [email protected].

I need help but can't get a hold of a customer service agent

Our customer service agents are online from 9:00 am to 5:00 pm Australian time only on weekdays, so you won't get a response if you message us during the weekends. Please rest assured that we will get back to you as soon as we can, and send any and a

How can I delete my Brick Me account?

We can delete your account for you, just reach out to us at [email protected] and we'll take care of it!