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Are the colours of the actual product the same as they appear in the creator?​​

Yes! the bricks will match the colours of the preview image you edited in the creator app. The printed instructions on the other hand might show some colour discrepancies because screens use light and printers use ink, the same colour can look differ

I can’t find a frame that fits my mosaic’s dimensions in the Brick Me webstore, what can I do?

We only offer frames for the following sizes: 2x2, 2x3, 3x3, 3x4, 3x5, 4x4, 4x5, 5x5 and 5x6. This is due to a low demand for any bigger sizes. We offer wall mounting strips as an alternative way to hang your mosaic. Each pack can be used on up to tw

Are there customisation options available for all products?

No, you can only personalise the mosaics, other products like the frames only come in select sizes.

Why is my Brick Me design pixelated?

In brick mosaics, each brick is essentially a "pixel". This means that the smaller the mosaic is, it has less bricks and therefore less pixels. Less pixels means a lower resolution, which for images with a high level of detail, can look very "pixelat

Are there any age restrictions or recommendations for your products?

Our products are not suitable for children under the age of 3. The small bricks can be a choking hazard, so watch your toddlers around them!

How can I connect the baseplates of my mosaic together?

The baseplates do not connect directly to each other. The best way to display the mosaic is to mount it on a wall. You can do this by using wall mounting strips or a frame. We offer both of these as optional add-ons on our website.

Do the frames come in different colours?

No, currently we only offer black aluminium frames for select sizes.

Do your products come with a warranty?

In addition to your rights under the Australian Consumer Law, we guarantee the quality of all plastic products (baseplates and bricks) for up to 5 years.

How often do you release new products or designs?

While we understand that most of our customers choose our platform due to the customisable nature of our products, we also recognise that having a ready made catalogue of Brick Art designs is important for many others. We don’t have a fixed release s

Does my Brick Me come pre-built or do I have to build it myself?

Your Brick Me kit includes all the colour bricks, baseplates and printed instructions for you to build the mosaic yourself. You can think of it like building a puzzle with a personalised image of your choosing! We currently only offer mosaic assembly

How long does it take to build a Brick Me mosaic?

On average, it should take around 45 minutes per baseplate. Don’t worry if it takes you longer – the next one will be quicker!

Does Brick Me use genuine LEGO bricks?

Not quite, our bricks are compatible with LEGO bricks, but we manufacture our own high-quality precision-made bricks because the available colour palette from the LEGO Group is simply not sufficient for the quality of brick mosaics we want to achieve

Is there a maximum size for the mosaics?

Not really, they can be as big as you want! We recommend you use the desktop version of the creator app if you want to order a large mosaic to gain access to more robust editing features.

Can I buy the bricks and baseplates individually without having to order an entire kit?

Yes! You can buy them separately, just follow this link to our webstore.

Does my Brick Me kit include a frame or any other way to hang my mosaic once it’s completed?

Frames and wall mounting strips are optional add-ons and do not come included with the purchase of your kit.

Can I use the Brick Me platform to generate the instructions without having to order the mosaic itself?

We do not offer this option due to how our platform works, the instructions reference our custom made components and wouldn’t be helpful if not used with the corresponding Brick Me kit parts.

What should I do if I receive a damaged item in my order?

Please report damaged items to customer service at [email protected] with photos of the damage and the order details.

Will I be able to see what my picture will look like in “pixels” before making the purchase?

Yes! the creator app will generate a preview for you as soon as you upload your image and click on the "Brick Me" button. If you are using the mobile version just beware that due to the smaller size of the screen your mosaic might appear more detaile

How many pieces are in my mosaic?

The number of bricks in a picture will change depending on the size that you select, however each baseplate has 24x24 studs and can hold up to 576 bricks. Additionally, your kit will always contain extra bricks of each of the colours included.

Can I reuse my Brick Me kit parts to build a different design?

Since every Brick Me kit is highly personalised it is quite hard to reuse the pieces to build a different design, the new image would have to match the original very closely and even then you would need additional pieces to complete the new picture.

What happens if my Brick Me instructions are lost or damaged?

Don't worry! We can send you a PDF version of your instructions so you can keep building your mosaic straight away!

What is included in a Brick Me kit?

Your Brick Me kit will contain the following:

What is the size of a Brick Me kit?

Depending on the size of your order we might have to split it up into multiple boxes. The dimensions of a Brick Me box are: 31x27x9 cm. For your reference, here is a list of sizes and their respective box quantities:. 2x2 - 1 box. 2x3 - 1 box. 3x3 -

What are the cardboard boxes in my Brick Me kit meant for?

We call these boxes flatpacks, you won't receive one for every colour included in you kit, however the ones you receive can be used to temporarily store your bricks once you have opened a pack, this is so you can store them safely and not have to put

Are the wall mounting strips reusable?

Yes! However, we recommend that you be careful when you try to remove them as the adhesive is quite strong, be sure to start by pulling from the bottom part of the baseplates.

Can I upload any image?

Yes you can, as long as it follows our terms of service. Some pictures work better than others – check out our tips for choosing the best image in our Brick Blog!

How many colours does Brick Me offer?

We have 50 different colours! Our wide range of colours allows us to create the best and most realistic and colourful brick mosaics in the world.

What sizes are available?

Our baseplates come in one size: 24x24 studs (19.2 x 19.2 cm). You can combine these baseplates to create brick mosaics of a wide range of sizes. For example, 3 x 4 baseplates (12 baseplates total) will give you a size of 76.8 by 57.6 centimetres.

I can't find my saved designs

If you are in the U.K. and you are trying to access your saved designs but can't find any in your account don't worry, we now have a dedicated store for the U.K. and your saved designs are being migrated to the new store, please wait for a day to pas

U.K. only - my gift card isn't working

We recently created a separate store for our U.K. customers which means faster delivery times as well as no more import tax, yay!. If you purchased a gift card and it's currently not working on the website it means that it was bought before we opened

Can I buy an extra set of instructions for my custom mosaic?

We can email you a PDF of your instructions for free, just reach out to us at [email protected]

What happened to the 32x32 size baseplates you offered in the past?

We discontinued the 32x32 stud baseplates in favor of the 24x24 variant. This is because the 32x32 baseplates did not meet our quality standards (they would warp and bend with the weight of the bricks). The 24x24 baseplates also open up more size con

How do I build my Brick Me frame?

You can view an assembly demonstration video by clicking here.

My mosaic doesn't look good, how can I improve it?

There's multiple factors that can make some photos work better than others as brick mosaics. Please refer to this blog post to get tips on how to choose the best photos: 6 Tips to find the best pics to brick. Zooming in on the things that matter, lik

How many strips do I need for my mosaic?

We recommend getting one pack of nano mounting strips for each baseplate in your mosaic. So for example, a 3x3 mosaic will need 9 packs, a 3x4 will need 12, etc.